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Company Profile

At Utility Software Services (USS) we pride ourselves on a culture where people have the autonomy to create solutions that are scalable, feature rich and adaptable to our customer needs. We are a team of problem solvers connected by our desire for USS to be the “go to” for new market entrants and fast growing energy providers across Australia. We deliver programs that take businesses to the next level and help them compete, where it is hard to differentiate and create a unique value proposition. Our solutions are some of the best in the energy industry allowing our clients to retain customers, reduce churn, be efficient and stay competitive.

Our Cultural Values

  • Integrity – we pride ourselves on complying with regulatory rules and other laws, policies, processes and standards.
  • Trust – we trust each other to deliver and we build trust by doing what we say we are going to do. We are transparent in our communications with others.
  • Respect – we listen and are open to different ideas and constructive feedback and build relationships based on mutual respect. We attack the issue, not the man.
  • Accountability – we are clear on our roles and are reliable and responsible to deliver on what we have agreed. We take responsibility for decisions and actions and are open to be made accountable by others. Once we make a decision we get on board and make it happen.
  • Team Work – we work as a team, we don’t blame others, we help each other out and use a collaborative approach to everything we do
  • Service - Our customers are both external and internal – we go above and beyond to provide high levels of customer satisfaction. We manage expectations and there are no surprises.
  • Innovation - we are always seeking better ways of doing things to continue to be a leader in the market

WHY WORK WITH US?

Hybrid Working

We are proud of our commitment to flexible work arrangements that support different ways of working, helping employees balance work and life. We operate in a hybrid working model, where we try to come together in the office in Camberwell twice a week.

Diversity & Inclusion

We're continuing to build a gender equitable team, and a culture that's just as diverse, inclusive and welcoming as the communities we serve. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. We're happy to adjust our recruitment process to support candidates with disability.

Staff Benefits

We have a focus on career development and helping you to develop your career across our market leading software businesses. We offer great Employee Wellbeing initiatives and have a discount program for a range of products and services.

Our portfolio of brands

Utility Software Services

Utility Software Services provides a suite of software solutions that support energy retailers to optimise their operations. From billing and payments to customer relationship management and end-to-end customer portals, our innovative solutions allow clients to operate more efficiently and deliver a better customer experience.

ApplyDirect

ApplyDirect provides customer-branded recruitment marketing platforms and related digital services. We work with government, enterprise and SME clients to build talent platforms that bring employers and candidates together, streamline the recruitment experience and reduce costs.

Jobtale

Jobtale provides a purpose-built recruitment platform that organisations can use to create appealing and informative job ads to attract top talent. Our highly customisable product enables users to add video, photos and employee-generated content to show candidates what it is like to work in a company.

Art of Mentoring

Art of Mentoring provides best-in-class mentoring programs that empower organisations to shift culture and develop their people. Our customisable SaaS platform uses the latest technology to streamline administration and enable high-impact, strategic mentoring that delivers measurable results.